Data protection
Last updated: October 22, 2024
Unless stated otherwise below, the provision of your personal data is neither legally or contractually required, nor necessary for entering into a contract. You are not obliged to provide the data. Failure to provide the data will have no consequences. This applies only insofar as no other information is given in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
Server Log Files
You can visit our websites without providing any personal information. Each time you access our website, usage data is transmitted to us or our web host / IT service provider by your internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the accessed page, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
Processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offerings.
Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. An adequacy decision from the EU Commission exists for Canada. For the USA, an adequacy decision from the EU Commission is available, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's Standard Contractual Clauses.
Contact
Controller
Contact us if you wish. The controller for data processing is: Jan Zängerle, Hämpfergasse 5, 89073 Ulm, Germany, 017687840705, support@synczone.eu
Proactive Contact by the Customer via Email
If you proactively contact us by email for business purposes, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves to process and answer your contact request.
If the contact is for the purpose of carrying out pre-contractual measures or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. If the contact is for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in processing and answering your inquiry. In this case, you have the right to object to this processing at any time for reasons arising from your particular situation.
We only use your email address to process your inquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
Collection and Processing when Using the Contact Form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of making contact. If the contact is for the purpose of carrying out pre-contractual measures or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. If the contact is for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR. We only use your email address to process your inquiry. Your data will then be deleted in compliance with statutory retention periods.
Customer Account & Orders
Customer Account
When opening a customer account, we collect your personal data to the extent indicated there. The data processing serves to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us. Your customer account will then be deleted.
Collection, Processing, and Transfer of Personal Data for Orders
When placing an order, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and for handling your inquiries. The provision of data is necessary for the conclusion of the contract. Processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Your data may be transferred to payment service providers and IT service providers, for example.
Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. An adequacy decision from the EU Commission exists for Canada. For the USA, an adequacy decision from the EU Commission is available (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's Standard Contractual Clauses.
Payment Service Providers
Use of PayPal Checkout
We use the PayPal Checkout payment service from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. Data processing serves the purpose of offering you payment via the payment service. By selecting and using payment via PayPal, the data required for payment processing is transmitted to PayPal. This processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. More information: paypal.com/de/webapps/mpp/ua/privacy-full.
Use of Klarna Payment Options
We use the payment service of Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna") on our website. By selecting and using payment via Klarna, the data required for payment processing is transmitted to Klarna. This processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Further information for Germany: klarna.com/de/.
Use of Shopify Payments
We use the payment service "Shopify Payments" from Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland) on our website. Payment processing is carried out by Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). More information: shopify.com/de/legal/datenschutz and stripe.com/de/privacy.
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. You have full control over the use of cookies through your browser settings.
Technically Necessary Cookies
We use technically necessary cookies to make our offer more user-friendly, effective and secure. Their use is based on Section 25 para. 2 TDDDG and Art. 6 para. 1 lit. f GDPR, due to our overriding legitimate interest in ensuring the optimal functionality of the website.
Analysis
Use of Shopify Statistics
We use the statistics and analysis functions of Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of commissioned processing. The data processing serves the purpose of analyzing this website and its visitors. More information: shopify.com/de/legal/datenschutz.
Use of TikTok Pixel
We use the TikTok Pixel from TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland) and TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom) on our website. The data processing serves the purpose of identifying and analyzing website access and for better customer engagement through targeted advertisements on TikTok. More information: tiktok.com/legal/page/eea/privacy-policy/de.
Communication
Use of Shopify Inbox
We use the Shopify Inbox live chat system from Shopify International Ltd. on our website as part of commissioned processing. The data processing serves the purpose of immediate and efficient communication between you and us. More information: shopify.com/de/legal/datenschutz.
Plugins and Other
Use of Google Fonts
We use Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. The data processing serves the purpose of uniform presentation of fonts. This includes the transmission of your IP address to Google. More information: google.de/intl/de/policies/.
Data Subject Rights and Storage Period
Duration of Storage
After complete contract execution, the data will first be stored for the duration of the warranty period, then taking into account statutory, in particular tax and commercial law, retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.
Rights of the Data Subject
If the legal requirements are met, you have the following rights according to Art. 15 to 20 GDPR: right to information, rectification, erasure, restriction of processing, data portability. Furthermore, according to Art. 21 para. 1 GDPR, you have the right to object to processing based on Art. 6 para. 1 lit. f GDPR, as well as to processing for the purpose of direct marketing.
Right to Lodge a Complaint with the Supervisory Authority
According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority. You can lodge a complaint with the supervisory authority responsible for us:
State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Königstrasse 10 a
70173 Stuttgart
Tel.: +49 711 6155410
Fax: +49 711 61554115
Email: poststelle@lfdi.bwl.de
Right to Object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR, you have the right to object to these processing operations at any time with effect for the future for reasons arising from your particular situation. After an objection has been lodged, the processing of the data concerned will be terminated, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.