Troubleshooting

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"1. Cause: No suitable unpacking program installed","bold":true}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" Windows cannot unpack "},{"type":"text","value":".rar files","bold":true},{"type":"text","value":" on its own. Additional software is required for this."}]},{"type":"text","value":" "},{"type":"paragraph","children":[{"type":"text","value":"Install one of the following programs: "},{"type":"text","value":"WinRAR","bold":true},{"type":"text","value":" (official site: "},{"type":"link","url":"https://www.win-rar.com/download.html?&L=1","title":"https://www.win-rar.com/download.html?&L=1","target":"_blank","children":[{"type":"text","value":"https://www.win-rar.com"}]},{"type":"text","value":" ), "},{"type":"text","value":"7-Zip","bold":true},{"type":"text","value":" (official site: "},{"type":"link","url":"https://www.7-zip.org/download.html","title":null,"target":"_blank","children":[{"type":"text","value":"https://www.7-zip.org"}]},{"type":"text","value":" )"}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"2. Cause: Incorrect or no password entered","bold":true}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" Encrypted "},{"type":"text","value":".rar files","bold":true},{"type":"text","value":" require the correct password to unpack."}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" Check that you're using the correct password, which is located in the "},{"type":"text","value":"attached license key.txt file","bold":true},{"type":"text","value":" . Note that "},{"type":"text","value":"the password is case-sensitive","bold":true},{"type":"text","value":" ."}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"3. Cause: File not fully downloaded","bold":true}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" If the file was interrupted during download (e.g. due to an "},{"type":"text","value":"unstable internet connection","bold":true},{"type":"text","value":" ), it cannot be unpacked correctly."}]},{"type":"text","value":" "},{"type":"paragraph","children":[{"type":"text","value":"Download the file "},{"type":"text","value":"again","bold":true},{"type":"text","value":" . Make sure the "},{"type":"text","value":"download is complete","bold":true},{"type":"text","value":" before opening the file."}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"4. Cause: WinRAR or 7-Zip not installed correctly","bold":true}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" If you still cannot unpack one of the programs after installing it, the "},{"type":"text","value":"installation may be faulty","bold":true},{"type":"text","value":" ."}]},{"type":"text","value":"\n"},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"Reinstall the program","bold":true},{"type":"text","value":" (see official download pages above). If unpacking via Explorer doesn't work, try: "},{"type":"text","value":"Right-click → \"Extract here\" or \"Extract to...\">","bold":true}]}]}